At Nutravim, all products featured on our platform are affiliated with ClickBank. This means that while we showcase and promote these products, the purchase, payment processing, and order fulfillment are handled directly by ClickBank and the respective product vendors. Therefore, any returns, refunds, or cancellations are subject to ClickBank’s official return policy. Customers are advised to review ClickBank’s refund guidelines for complete details regarding eligibility and procedures.
ClickBank’s Return Policy
ClickBank will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
In some cases, ClickBank allows sellers to offer return policies that may allow for returns outside of the 60 day window. Please be sure to refer to a seller’s return policy before purchasing for their full return policy.
The Refund Process
When a customer contacts ClickBank by phone or online to request a return, our service and support staff attempt to provide the customer with sufficient instruction, customer service, and/or support. However, in some cases a customer may find a product unsatisfactory for reasons that are beyond the control of ClickBank. In these cases, a return or cancellation may be processed.
If a return is approved by ClickBank, the money for the requested transaction is returned back to the customer, in part or whole. If the return request is for a recurring billing product, then the ClickBank Policy allows for the most recent payment to be returned.
Multiple payment returns can be provided as long as they are within the applicable Seller Return Policy. A return on a recurring billing product will also result in the cancellation of that subscription.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the customer must update their payment information in their ClickBank customer account (www.clkbank.com). Updating payment information for the return only works for recurring purchases. Returns cannot be issued for one-time purchases that have a closed account.
Due to the digital format of many ClickBank products, when a product is returned the customer retains the product and, in many cases, the customer has already received the benefit from the product prior to the return request. In such cases, ClickBank reserves the right to issue a return for less than the full purchase price.
